Are you dealing with problems in your organizations and wondering why you can’t solve them, or why you can’t solve them in a lasting way? Listen in to this excerpt from bbcon 2021 Virtual, where Sarah Beauregard, Senior Process Engineer at Blackbaud, discusses root cause analysis.
Topics Discussed in This Episode:
Resources:
Quotes:
“If we pull up the weed by the root, it won’t come back.”
“Also as a part of this step, we identify who those subject matter experts are that could help determine why this problem might be happening.”
“The real value here comes from engaging those subject matter experts on a guided conversation to get to that root cause.”