What do you know about cybersecurity? You’re probably aware that it’s a threat, but if you don’t know what cybersecurity threats entail or how to increase your own security, how can you really protect yourself or your organization? Listen in to this BBCon excerpt to learn about some of the basics of cybersecurity, including what the risks and threats are, steps you can take to protect yourself, and how to implement policies at the workplace that protect your company.

Topics Discussed in This Episode:

• What cybersecurity is and what it’s for
• The cybersecurity threat landscape
• Understanding what you’re up against
• Types of cyber threats
• Remote work threats
• Password security measures
• Multifactor identification
• Secure wifi
• Protecting your company
• Implementing security policies

Resources:

Cybersecurity Tip Sheet

Cybersecurity Industry Standards

Security at Blackbaud Overview

Quotes: 

“Additionally, 85% of the breaches that happen involve some sort of human element.”

“Bottom line, social engineering takes advantage of someone going about their usual day.”

“If you receive an email, phone call, or voicemail that feels odd, it probably is.”

Trends in giving and donor retention are an important topic in the fundraising landscape, and at this time of year, it’s a good idea to take a look at what’s been happening in the fundraising world. Looking closely at giving and donor retention now with help you get a handle on end-of-the-year giving and some clarity about what will be coming in the new year. Listen in to this episode to hear from Erica Wassdorp about current fundraising trends, how online giving has developed in different kinds of organizations, and how to handle benefits for recurring donors.

Topics Discussed in This Episode:

• Standout trends in the overall fundraising landscape
• How picking up new donors, even at lower amounts, creates opportunities for recurring giving
• Where the focus on recurring giving has come from
• The history of recurring giving in certain kinds of organizations
• The proliferation of online giving
• Which groups to start with when it comes to moving to recurring gifting
• The benefits of recurring giving for donors
• Why you should keep monthly donation benefits simple
• Finding a driver for your goal

Resources:

Erica Waasdorp

Blackbaud Institute Retention Toolkit

Quotes: 

“We have to tell them that they can make a difference even when it’s with a smaller recurring gift.”

“I think the other piece that has really helped with that, of course, is the whole digital, online opportunities.”

“The only promise you want to make to your new monthly donor is that they’re going to get updates from you.”

Are you dealing with problems in your organizations and wondering why you can’t solve them, or why you can’t solve them in a lasting way? Listen in to this excerpt from bbcon 2021 Virtual, where Sarah Beauregard, Senior Process Engineer at Blackbaud, discusses root cause analysis.

Topics Discussed in This Episode:

• Why some solutions to business problems don’t work
• The kinds of business problems your organization needs to solve
• Root cause analysis technique
• Definition of root cause
• Looking at the cause-and-effect chain
• Problem solving collaboratively
• Three steps to perform root cause analysis
  • Describe
  • Identify the Whys
  • Action
• Who can use this method

Resources:

Sarah Beauregard

Root Cause analysis document

Quotes: 

“If we pull up the weed by the root, it won’t come back.”

“Also as a part of this step, we identify who those subject matter experts are that could help determine why this problem might be happening.”

“The real value here comes from engaging those subject matter experts on a guided conversation to get to that root cause.”